**updates on dispatch and delivery time frames due to COVID-19
As we navigate the COVID -19 pandemic, the health and safety of our team, customers and community remain our top priority.
We are continuing to ship as per normal, however there are significant delays in place due to current national and international shipping restrictions.
Australia Post have advised there may be some delays due to the high volume of deliveries they are processing. You can keep updated via their website here.
We appreciate your support through this strange time and we kindly ask for your patience and understanding, but please don't hesitate to get in touch if you have any queries.
At Lois Hazel we want our garments to be with you for seasons to come, so making sure the fit is perfect and that it works with your wardrobe is extremely important. That’s why we offer free regular shipping on all Australian orders over $150 and International orders over $250.
We will do everything we can to ensure a quick and smooth delivery, if there are any issues or delays please contact us at email@example.com
Please note we cannot be held responsible for an incorrect address being entered on your order. Additional fees may apply if you need to update your address once order has been dispatched.
Metro Australia : 1 - 3 Business days
Rural Australia : Up to 10 days
International : Up to 14 days
If your garment arrives and isn't quite right, we do accept returns on items which are not worn, altered, washed or damaged with all tags in place. Please try on your purchases for size and fit in a clean indoor environment and take care to ensure clothing does not make contact with any makeup. We cannot accept any returned items that have been marked or damaged.
If you would like to exchange or return a product for any reason, contact us at firstname.lastname@example.org within 48 hours of receiving your order. The item must be posted to us within 7 days of receiving your order. Any returns posted after this time will not be accepted.
We advise customers to send returns by a registered form of Australia Post (Registered Post or Express Post) or recognised courier and keep your ‘Tracking Number’.
We cannot be held responsible for goods that are lost or damaged in transit. All postal costs for returned goods are payable by the customer and will be reimbursed by Lois Hazel only in the case of damaged, faulty or incorrectly supplied goods.
Once returned items have been received they will undergo quality review and when cleared, you will either be sent your new items (for exchange) and refunded the outstanding amount if items differ in price, or refunded the full amount (excluding postage cost) to the credit card used to make the original purchase.
We thoroughly check all items to ensure they are in perfect condition before shipped, and each garment is packed carefully. However, we advise customers to check garments thoroughly upon receipt, before removing any attached tags and before disposing of any original packaging.
Any claim for damage to items received or shortage in shipment must be notified to Lois Hazel via email within 48 hours of receiving goods; claims after this period will be rejected.
Please post all returns, carefully folded and securely packaged to:
7-11 Dawson Street,
Brunswick, VIC, 3056,